PLEASE REVIEW THESE TERMS AND CONDITIONS CAREFULLY BEFORE MAKING USE OF THIS SITE
Privacy Policy and Statement
The policy tells you who we are, how we collect information about you, what we use it for, with whom we may share it, what rights you have and whether your information may be transferred outside the European Economic Area (‘EEA’). Please read the policy carefully. If you
do not agree with it, then please do not use our site. Note that if you follow a link from our site to another site, this policy
will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read
the privacy policies appearing on those sites. We will from time to time update and make changes to this policy. We
recommend that you revisit this privacy policy frequently, and ideally each time you visit our site. Any changes will be posted on this page
and, where appropriate, notified to you by email.
WHO WE ARE
We are Impact Learning and Data Solutions – Trading as TLC, a company registered in England and Wales with company number
05526370 whose registered office is at Axis 18-19, Axis Court, Mallard Way, Riverside Business Park, Swansea Vale, Swansea, SA7 0AJ.
We are entered in the Register of Data Controllers with registration no. Z1601195
Please see the Contact Us section at the bottom of the page for our contact information.
HOW WE COLLECT INFORMATION
We will collect personal information which you submit via our site e.g. when you register with us, complete online forms or use any message
boards or other interactive areas. We may receive information about you from our education providers (such as further education colleges or training companies) for example if they enrol you on a course or update your details. We may collect information about you if you contact us offline, e.g. by
telephone, fax, email or post. We keep a record of traffic data and site statistics about the use of our site, but we are not readily able to identify individuals from this
information. We also use cookies.
INFORMATION WE MAY RETAIN / COLLECT FROM YOU
We may retain and process the following data about you: Information we may collect about you. We may automatically collect the following information on your visit to our site:
• Information which is technical in nature, such as the internet protocol (IP) address that you use to connect to the internet, your browser type and version, type of plug in used, operating system, platform, time zone.
• Information relating to your visit such as the full Uniform Resource Locators (URL) followed, products you have viewed, searched
for, length of site visit on certain pages, methods used to browse away from the page and any number used to call our customer services.
• Information that we may receive from other sources.
• We could receive information from third parties that we work with about you (e.g. credit reference agencies, business partners,
delivery services, advertising networks, analytics provider etc). We may also receive information about you if you use any other websites
that we may operate.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
• Information you give to us. We will use this information:
o to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
o to provide you with information about other goods and services we offer that are similar to those that you have already purchased or inquired about;
o to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or
negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form);
o to notify you about changes to our service;
o to ensure that content from our site is presented in the most effective manner for you and for your computer.
• Information we collect about you. We will use this information:
o to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
o to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
o to allow you to participate in interactive features of our service, when you choose to do so;
o as part of our efforts to keep our site safe and secure;
o to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
o to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
o Information we will be provided with from other sources.
We could combine this information with information you may give to us and information we may collect about you. We may use this information and a combination of information for the purpose described in detail above.
WHERE WE MAY RETAIN YOUR PERSONAL DATA
The information that we obtain from you may be kept and/or transferred to an area outside of the European Economic Area (‘EEA’) and may also be processed outside of this area. By submitting your personal data you agree to this storage, transfer or processing. We will do all that we reasonably can to make sure that your information is
treated in accordance with this policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
In circumstances where we may have given you or that you have chosen a password which may allow you to access different areas of our site then it is your responsibility to keep this confidential and secure. Whilst we will do our best to protect your personal data, transmission via the internet is not absolutely secure and we are not
able to guarantee your security. Any submission or transfer of data is at your own risk.
RIGHTS
You may ask us not to use your personal information for the purpose of marketing. In most cases we would expect to inform you before we receive your data if we intend to use it for the purpose of marketing. You are able to ask us not to use your data for this purpose by ticking certain boxes. You can also exercise this right by writing to us at: Impact Learning and Data Solutions, Axis 18-19, Axis Court, Mallard Way, Riverside Business Park, Swansea Vale, Swansea, SA70AJ. Our website may on occasion contain links to other websites. These may include other advertisers, partner networks etc. If you click on any of these links, you should be aware that they may have their own privacy policy for which we do not accept any responsibility or liability.
ACCESS TO INFORMATION AND CHANGES
The Act allows you to obtain access to the information that is held about you. You may exercise this right by making a request. This is subject to a charge of £10.00, which is to cover our costs in providing you with this information. Any variations to this policy will be added onto this page or if it is considered to be appropriate sent to you by e-mail. Please refer to this page to see any changes.
Any queries may be sent to us at support@tlc-uk.org