At TLC we aim to provide the highest standards of service at all times. However, if you feel that we have not met your
expectations with any services we have provided you and have a complaint, you are invited to let us know as soon as possible.
Customer satisfaction is of the upmost importance to us and we appreciate all forms of feedback. We take all complaints and
disputes seriously. As a result, we endeavour to resolve them swiftly and professionally always.
Which ever way you contact us we'll start investigating straight away:
For further information you can download our complaints policy here. This policy includes complaint procedures for learners, employers, employees and apprentice's.